Delivery policy

Delivery area

Miyako delivers within Hanoi. The wards and communes we deliver to are listed at checkout. If yours is not listed, please call our hotline 0965 130 828 and we will try to help.

You can also choose "Pick up" and collect your order at the store: 28 Đào Tấn.

Delivery times

We take and deliver orders from 10:00 to 22:00 every day.

• "As soon as possible": we need at least 45 minutes to prepare your order before a driver picks it up. Travel time is usually 20–60 minutes depending on distance and traffic.
• Scheduled: choose a delivery time within opening hours, as many days ahead as you like.
• Orders with items sold by weight are delivered only after we weigh them, confirm the final price, and receive your payment (see Payment policy).

Rush hours, bad weather, and holidays may cause delays. If your order will be late, we will call you.

Carriers and delivery fees

We deliver through Ahamove, Grab, Xanh SM, and Be. The driver collects your order at our store and brings it straight to you, with no transit warehouse.

The delivery fee follows the carrier's rates at the time of delivery and depends on distance. We tell you the fee when confirming your order and add it to the total before you pay.

Choosing "Pick up" means no delivery fee.

Packing and cold chain

Seafood and beef are sealed and packed in a foam box with gel ice packs to stay cold for the whole trip.

Please put the products in the fridge or freezer as soon as you receive them.

Receiving and checking your order

The driver will call when they arrive. Please keep the phone number you ordered with available.

You may open the box and check the items, quantities, and condition before accepting. If anything is wrong, missing, or not in good condition (torn packaging, unusual smell, no longer cold), take photos or a video and call our hotline 0965 130 828 right away. You may refuse the affected items.

Failed delivery

If the driver cannot reach you at the delivery point, we will call to arrange a new delivery or switch to "Pick up". Any re-delivery fee is paid by you.

Fresh products that have left our store cannot be restocked for sale. Orders that fail because of incorrect recipient details or refusal to accept (for reasons other than quality) are not refunded for the goods.